General Conditions

When Nature Calls Biohacking Center BV

Introduction

These are the terms and conditions of When Nature Calls Biohacking Center B.V., Prinsengracht 581, 1016HT Amsterdam, (hereinafter “When Nature Calls“, “we” or “us“).

These terms and conditions (“Terms and Conditions“) apply to a student (hereinafter: “Student” or “you”) who attends a session, event, training, course, or workshop with us and/or who visits our website whennaturecallsbiohacking.nl (‘Website”) and/or who purchases a subscription or other product or service from us. By attending a session, event, training, course or workshop, and/or when you visit our Website and/or when you purchase a subscription or other product or service, you agree to the applicability of these Terms and Conditions.

Session cards and Subscriptions

a) When Nature Calls offers the following session cards and subscriptions:

Single session card (Drop-in)
A single session card to be used within 1 month after purchase date. This card is valid for all sessions.

5 session card
A 5 session card is valid for a period of 1 month after the date of the first booking. This card is valid for all sessions.

10 session card
A 10 session card is valid for a period of 3 months after the date of the first booking. This card is valid for all sessions.

b) We are entitled to add different session cards or memberships or change the current offering at any time.

c) All session cards can be purchased online or in person at the group room (we only take card payments, no cash).

d) All our memberships require a minimum commitment of 3 full months. You can start your membership at any time, you will be charged a pro-rata amount to the end of the calendar month and thereafter billed the full amount monthly – for a minimum of three months – on the 1st of each month. After the first 3 full months, your membership continues for an indefinite period of time until you terminate your membership. After the first 3 full months, you can terminate your membership at any time (online), such with a termination period of 1 month, which termination period starts the first day of the month after the day you terminated your membership.

e) Memberships are charged via SEPA directly on your bank account and therefore can only be purchased online. When purchasing a membership, you give MindBody/Stripe, on behalf of When Nature Calls permission for direct debit of the subsequent instalments until further notice. The direct debit will take place on the first working day of the month. If the instalment payment due cannot be debited, for example because there is insufficient balance in the specified bank account at the time of debiting or because you have provided incorrect payment information, as well as in the event that you reverse the payment for a period, we will contact you via email or phone and ask you to come and pay the outstanding amount in person at the studio. You will be charged an extra five Euro (EUR 5) admin fees (the chargeback). Until the payment is received, you will not be able to make an online booking for a session or to attend a session. You continue to owe all expired term payments until the moment the membership has ended in accordance with these Terms and Conditions.

f) You are entitled to pause your membership with us for a period of 1 month per year. To do so, please send your request via email to booking@whennaturecalls.nl stating clearly which period you’d like to pause your membership. The paused period will be added at the end of your membership minimum commitment period. We can only pause your membership for a full calendar month at once (i.e., from the 1st day of a calendar month until the last day of the same calendar month).

g) If you purchase your membership online via the Website, you have the right to terminate your membership within 14 days after registration without cause, such by sending an e-mail to: booking@whennaturecalls.nl. If you decide to terminate your membership within the 14-calendar-day reflection period, and the membership has not been used during that period, this termination is free of charge. If you did use the membership during this period, we may charge a pro rata membership fee (from the activation of the membership until the day of the termination). You will be refunded as soon as possible, and no later than 14 days after receipt of your request to terminate your membership, using the same payment method you initially chose.

h) The applicable prices for sessions, events, trainings, courses, workshops, session cards, and memberships are always listed on the Website and can be viewed at our reception desk. We may change the prices at any time. Any changes will be announced in advance by us. In the event of a price increase, you have the right to terminate membership within 4 weeks of the announcement of that increase by us.

i) We have the right to refuse your request to purchase a session card or membership without giving reasons. A purchase of card or membership is established the moment When Nature Calls has received the payment due from the Student.

j) Session cards and memberships are not valid for events, trainings, courses, and workshops, for which special prices apply, unless indicated otherwise on our Website.

Schedule

a) All our sessions, events, trainings, courses, and workshops, including any changes thereto, will be announced on our Website and the MindBody app.

b) Although we will try to avoid this at all times, we reserve the right to cancel sessions, events scheduled and/or to substitute teachers announced. In such case, you are not entitled to a restitution or refund. We will try to inform students timely (via our Website, the MindBody app, and e-mail) about any cancellations or substitutions.

Your booking with us

a) All sessions, events, trainings, courses, and workshops can be booked from the moment these are available on our Website until 5 minutes before the start thereof, unless fully booked or otherwise specified.

b) You can book a session via our Website or at our group room, such to the extent that (i) you have a valid session card or membership or have paid for the session in full when making such booking and (ii) you have been registered with us.

c) You can book an event, training, course, or workshop via our Website or at our group room, such to the extent that (i) you have paid for the event, training, course, or workshop in full when making a booking and (ii) you have been registered with us.

d) To the extent a session isn’t fully booked, you can also drop by and join the session, such until 5 minutes before the start thereof and provided that (i) you have a valid session card, membership or have paid the session in full and (ii) you have been registered with us.

e) Students that wish to book a session with us via ClassPass or another similar third-party provider need to book via the platforms of such providers in accordance with the booking- and cancellation policies of these providers.

Cancellation and no shows

a) Your booking is valid until 5 minutes before the session starts. If you haven’t shown up by then, we consider this a ‘no show’ and we are allowed to give your spot to someone else. Such a ‘no show’ will be registered and deducted from your session card (i.e., you will be charged a full session price).

b) In case you booked a session with us, cancellation thereof is only possible up to 3 hours prior to the start of the session so that somebody else can take your spot. A cancellation within 3 hours of the session will be considered a ‘no show’. Such a ‘no show’ will be registered as a session attended and as such deducted from your session card.

c) In case of a no show or late cancellation, for whatever reason, no restitutions or refunds will be made. In case of three or more no shows/late cancellations in a month, we reserve the right to temporarily suspend your online bookings rights (i.e., you will then only be able to drop by for sessions; in such case, article 3.d above is applicable).

d) In case you booked an event, training, course, or workshop with us, cancellation thereof is possible up to 30 days prior to the start thereof, unless stated otherwise. In such case, you are entitled to a full refund (unless stated otherwise). Cancellations within 30 days of an event, training, course, or workshop with us will not be refunded, but you are entitled to transfer your spot to someone else.

e) The cancellation and no show conditions from ClassPass or other similar third-party providers apply to students who have booked a session with us via these providers.

House rules

All Students agree to adhere to the following house rules of When Nature Calls at all times:

• Participation in all sessions, events, trainings, courses, or workshops is at your own responsibility.
• If you have an injury or sickness, or if you are pregnant, please inform the teacher before the session starts. You are responsible for your own well-being, but the teacher is always happy to support you as needed.
• Be at least 5 minutes before the start of a session, event, training, course, or workshop in the group room (doors generally open 15 mins before).
• We value compassion, mindfulness and silence. Please be mindful when talking to other people in the group room before, during, or after a session.
• Switch off your mobile phone or set it on silent when entering the group room.
• Take off your shoes before entering the group room. There are designate spaces to leave your shoes and personal belongings. Don’t bring shoes, bags, or mobile phones with you into the session.
• Wear clean and comfortable loose sportswear to join our sessions.
• We have mats, cushions and blankets for you to use during sessions. You are of course welcome to bring your own props.

Liability

a) We don’t accept any liability (in any form whatsoever) for damages to or loss of your property, unless such damage or loss results from our negligence or our default.

b) We don’t accept any liability (in any form whatsoever) for damages in relation to physical and/or mental injury or injury resulting from your visit to our group room or your participation in our sessions, events, trainings, courses, or workshops, unless arising from our negligence or default.

c) Nothing in these terms and conditions is intended to limit any rights you may have as a consumer.

Personal data

We process your personal data in accordance with our Privacy Notice, which can be found here.

Complaints

If you have any complaints, we regret this but are of course happy to hear them. In the first instance, you can turn to our studio coordinators or our management in the group room. If you feel that your complaint has not been resolved, please write to booking@whennaturecalls.nl and we will get back to you.

Here is the updated text with your requested changes:

Governing law

a) These Terms and Conditions are exclusively governed by Dutch law.

b) Any disputes relating to these Terms and Conditions will be settled by the competent court in Amsterdam.